Implementation of a Soft Skills Strengthening Program to Improve Employee Performance at BMT UGT Sidogiri Kediri

Abstract

This community service aims to improve employee performance at BMT UGT Sidogiri Kediri Branch by strengthening a more effective and measurable performance-based management system. The approach used in this community service prioritizes participatory aspects, involving all members of BMT UGT Sidogiri in the decision-making process. This aims to ensure that their needs and aspirations are well accommodated, so they can play a more active role in organizational development. One of the key steps implemented is the integration of employee performance indicators connected to a digital monitoring system. With the implementation of this system, it is expected to increase accuracy and efficiency in the supervisory process, as well as provide more objective and reliable data for more appropriate decision-making. This community service also emphasizes the importance of strengthening a fair and transparent reward and punishment system. With this system, employees will be more motivated to improve their performance, because there are rewards for those who excel and sanctions for those who violate. In addition, leadership training for heads of work units is expected to improve the quality of supervision. Heads of work units who are trained to have empathy-based supervision skills and two-way communication will be able to build more harmonious and productive relationships with team members, as well as improve the supervisory process to be more humane. By implementing these various strategies, BMT UGT Sidogiri, Kediri Branch, can optimize cost management within its cost structure and increase revenue streams. With a more efficient management system, operational errors and omissions can be minimized, allowing for better cost control. At the same time, improved service quality will increase customer satisfaction and increase opportunities for generating higher revenue.